| Issue ID | 1091546 |
| Internal NHTSA # | 10616360 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2007 |
| File date | 02/06/14 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | 2007 mercedes benz e350 showed symptoms of cranking but not starting intermittently and also noticed fuel odor in the compartment often for weeks. Eventually fuel odor was noted within the interior of the vehicle and the car will not start at all after cranking for few seconds looking like it was not getting fuel at all. When the car was arranged to be sent to the dealership, the tow truck guy removed the rear seat to identify source of fuel smell which had revealed fuel pooling on starting attempt of the engine and the heavy fuel pooling was noted at the fuel pump sending unit. This seemed extremely hazardous for car safety. The fuel was gushing out which spread to the seat and fabric and sent fuel smell and fumes into the passenger compartment. Mercedes quoted $800+ for the repairs and delivered the car promising that the faulty pump and sending unit was replaced. The car did not even make home and broke down before reaching home showing same starting problem . Hence it was towed back to the dealership and this time they are asking another $800+ to replace the second fuel pump which they claimed was working when the car was delivered. Fuel smell still exists in the passenger compartment and the car is not drivable . Dealership did not accept any responsibility for delivering the car without repairing the reported defect and asking double price for a manufacture defect of the car which is a major road safety hazard item and must be considered as a safety recall from mercedes car company. |
| Vehicle Mileage at Failure | 145000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLAINSBORO, NJ |
| VIN pattern | WDBUF56X07BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |